Return Operations Lead

4 hours ago


Delhi, Delhi, India V-Mart Retail Ltd. Full time
Job Description

V-Mart Retail Ltd. is seeking a highly skilled Return Operations Lead to oversee the return process, ensuring seamless customer experiences and optimized operational efficiency.

Key Responsibilities:
  • Develop and Implement Return Policies: Collaborate with cross-functional teams to design and implement effective return policies, procedures, and processes.
  • Process Improvement: Analyze return data, identify trends, and implement improvements to streamline the return process, reducing costs and enhancing customer satisfaction.
  • Team Leadership: Supervise and motivate a team of return process specialists, providing comprehensive training and development opportunities.
  • Technology Utilization: Leverage advanced return management systems, ensuring seamless integration with inventory management, order management, and customer service platforms.
Requirements:
  • Experience: 5-7 years in retail operations, logistics, or customer service.
  • Education: Minimum qualification - Graduation/Masters in Supply Chain Management.
  • Key Skills:[Excellent organizational and time management skills, Strong analytical and problem-solving abilities, Excellent communication and interpersonal skills].
Salary Range:

Rupees 25 lakhs - 35 lakhs per annum (approximately $330,000 USD)

This estimate is based on national averages for similar positions in the retail industry. The final salary may vary based on individual performance, qualifications, and other factors.



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