Return Operations Lead
4 hours ago
V-Mart Retail Ltd. is seeking a highly skilled Return Operations Lead to oversee the return process, ensuring seamless customer experiences and optimized operational efficiency.
Key Responsibilities:- Develop and Implement Return Policies: Collaborate with cross-functional teams to design and implement effective return policies, procedures, and processes.
- Process Improvement: Analyze return data, identify trends, and implement improvements to streamline the return process, reducing costs and enhancing customer satisfaction.
- Team Leadership: Supervise and motivate a team of return process specialists, providing comprehensive training and development opportunities.
- Technology Utilization: Leverage advanced return management systems, ensuring seamless integration with inventory management, order management, and customer service platforms.
- Experience: 5-7 years in retail operations, logistics, or customer service.
- Education: Minimum qualification - Graduation/Masters in Supply Chain Management.
- Key Skills:[Excellent organizational and time management skills, Strong analytical and problem-solving abilities, Excellent communication and interpersonal skills].
Rupees 25 lakhs - 35 lakhs per annum (approximately $330,000 USD)
This estimate is based on national averages for similar positions in the retail industry. The final salary may vary based on individual performance, qualifications, and other factors.
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