IT Operations Lead

4 days ago

Chennai, Tamil Nadu, India beBeeSenior Full time ₹ 20,00,000 - ₹ 25,00,000

Our IT department is looking for a skilled Senior Manager to lead our Information Technology operations.


This role involves managing IT support teams, implementing robust infrastructure, and ensuring efficient technology operations. We are seeking a proactive and experienced professional with strong leadership skills to drive process improvements, optimize performance, and scale IT systems in line with our dynamic growth.


Key Responsibilities:
  • Lead and mentor the IT support team, effectively allocating resources, assigning tasks, and ensuring timely resolution of support tickets.
  • Prioritize and manage helpdesk ticket flows, ensuring timely response and resolution to user issues and escalations.
  • Plan, implement, and maintain IT infrastructure, including networks, hardware, software, servers, and endpoint devices.
  • Evaluate and improve existing IT systems and networks, identifying limitations and recommending solutions.
  • Oversee installation, configuration, and maintenance of firewalls and network security systems.
  • Standardize IT practices across the organization to ensure consistency, compliance, and efficiency.
  • Perform network failover testing, routine backup verifications, and disaster recovery preparedness drills.
  • Install and manage Internet Leased Line (ILL) connections, ensuring uptime and failover readiness.
  • Implement and monitor cybersecurity best practices and policies to protect organizational data and systems.
  • Create and maintain documentation on system configurations, SOPs, and troubleshooting procedures.
  • Collaborate with other departments to support software tools, data access, and project-specific IT needs.
  • Monitor and analyze IT performance metrics, identify improvement areas, and present regular status reports to leadership.
  • Ensure compliance with data protection regulations and internal IT policies.

Requirements:
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 10+ years of experience in IT operations, with at least 5 years in a leadership or managerial role.
  • Strong expertise in hardware, software, network administration, and information security.
  • Proven experience in IT support team management, task delegation, and performance monitoring.
  • Hands-on experience with firewall systems, failover testing, ILL installations, and cybersecurity protocols.
  • Excellent knowledge of enterprise-level IT support systems, ticketing tools, and infrastructure diagnostics.
  • Ability to assess and improve existing networks, with a keen eye for identifying bottlenecks or vulnerabilities.
  • Exceptional problem-solving skills with a user-focused mindset.
  • Strong vendor management skills and the ability to negotiate and coordinate efficiently.
  • Excellent verbal and written communication skills; ability to collaborate with cross-functional teams.
  • A passion for technology and innovation, with a continuous improvement mindset.

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