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ServiceNow Technical Architect

3 weeks ago

Aligarh, Uttar Pradesh, India beBeeServicenow Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Servicenow Expert

Overview of the Role
We are seeking a highly skilled and experienced Servicenow expert to join our team. As a Servicenow Team Lead, you will oversee a team of professionals managing incoming work, assigning tasks, and serving as the primary point of contact for customers.

Main Responsibilities:

  • Prioritize and manage incoming Servicenow-related tasks, including incident resolution, service requests, and platform enhancements.
  • Assign tasks to team members based on skillsets, workload, and project requirements to optimize team performance.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of Servicenow solutions, ensuring alignment with best practices and business objectives.
  • Identify opportunities to optimize workflows, automate processes, and enhance Servicenow platform functionality.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the Servicenow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: Servicenow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

About Us:

We offer a collaborative environment where you can grow professionally and develop your skills. If you are a motivated individual looking for a new challenge, we encourage you to apply.