Quality Assurance Specialist

3 weeks ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group, a leading provider of tech solutions and fulfillment capabilities for online sales of flights, seeks a skilled Quality Assurance Specialist to join its Customer Service Quality Department.

As a key member of the team, you will be responsible for analyzing transactions to identify errors that could negatively impact customer experiences or result in financial losses for the company.

Using data from various sources, including Retail Loss files, ADMs, and records of missing fees, you will determine the root cause of errors and propose optimizations and solutions to prevent future occurrences.

The ideal candidate will have a minimum of 4-5 years of experience in the Online Travel Agency and Airline industry, with a strong understanding of GDS systems and data analysis.

You will work closely with cross-functional teams to drive improvements and foster a culture of transparency and operational integrity.

Responsibilities:

  • Analyze transactions to identify errors and opportunities for improvement
  • Develop and implement data-driven solutions to prevent errors
  • Collaborate with teams to drive process improvements
  • Provide constructive feedback and coaching to team members
  • Stay up-to-date with industry developments and best practices

Requirements:

  • 4-5 years of experience in the Online Travel Agency and Airline industry
  • Strong understanding of GDS systems and data analysis
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office and data analysis tools


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