Contact Center Solutions Engineer

4 days ago


Tiruchi, Tamil Nadu, India beBeeCloudEngineer Full time ₹ 60,00,000 - ₹ 1,50,00,000

Job Opportunity: Contact Center Engineer

About the Role:

  • We are seeking an experienced engineer to design and implement contact center solutions, ensuring seamless integration with existing systems.
  • Key responsibilities will include managing operational runs, enhancements, and platform changes, as well as supporting change, problem, and incident management processes.
  • The successful candidate will also work closely with suppliers to establish and document standards and blueprints for new functionality.

Requirements:

  • A minimum of 3-5 years of experience in Genesys Cloud contact center solutions, including workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • A bachelor's degree in Computer Science, Information Technology, or a related field is required. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions is essential.


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