
Contact Center Solutions Engineer
4 days ago
Job Opportunity: Contact Center Engineer
About the Role:
- We are seeking an experienced engineer to design and implement contact center solutions, ensuring seamless integration with existing systems.
- Key responsibilities will include managing operational runs, enhancements, and platform changes, as well as supporting change, problem, and incident management processes.
- The successful candidate will also work closely with suppliers to establish and document standards and blueprints for new functionality.
Requirements:
- A minimum of 3-5 years of experience in Genesys Cloud contact center solutions, including workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
- Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
- A bachelor's degree in Computer Science, Information Technology, or a related field is required. Equivalent work experience may be considered.
- Proven experience in designing and implementing contact center solutions is essential.
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