Senior Digital Engineer for Complex Projects

2 days ago

Tiruchi, Tamil Nadu, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Unlock Your Potential in Digital Engineering

We provide cutting-edge digital engineering and technology services to global companies. Our approach ensures we can execute innovative ideas and creatively solve business challenges.

Our team combines logic, creativity and curiosity to build, solve and create innovative solutions for our clients. Every day, we help clients engage with new technology paradigms and move them to the forefront of their industry.

Job Overview

This is a Senior-level role that requires extensive experience in designing and implementing Cisco Unified Contact Center Express (UCCE) and Customer Voice Portal (CVP) architectures. The ideal candidate will have a strong technical background and excellent leadership skills to manage complex projects.

Key Responsibilities
  • Develop robust Cisco UCCE and CVP architectures that support scalable, resilient and high-performing contact center solutions.
  • Design detailed architecture documents, high-level and low-level diagrams and integration plans.
  • Lead or participate in the installation, configuration and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording analytics and other enterprise solutions.
  • Develop, update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes and resolve incidents involving UCCE, CVP and related technologies.
  • Monitor system health, performance metrics and call flows, proactively identify bottlenecks, capacity issues and opportunities for optimization.
Requirements
  • Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco IPCC, NICE Contact Center, CUCM.
  • Good to Have Skills: Azure Infra Services, Cisco Webex, CUCM.
Preferred Qualifications
  • Cisco UCCE-CVP certification.
  • Collaboration works effectively in cross-functional teams valuing input and fostering an inclusive culture.

This is a challenging role that requires a deep understanding of Cisco UCCE and CVP technologies, excellent problem-solving skills and strong leadership abilities.

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