Voyage Claims Specialist
1 month ago
Shell is seeking a highly motivated and detail-oriented Voyage Claims Advisor to join our team. As a Voyage Claims Advisor, you will play a critical role in delivering a professional Demurrage/PDE service in Dubai for the trading desk assigned to you by the Team Lead.
Key Responsibilities:
- Investigate voyage events, deviations from initial agreements, and check contractual agreements.
- Prepare and negotiate claims with customers to maximize income for Shell while reducing costs.
- Develop strong negotiation skills to guarantee settlement of claims within agreed timelines according to internal policy.
- Ensure all claim activities are correctly reflected in financial and trading systems.
- Collaborate with peers in Chennai and Dubai to create inter-operability and share knowledge.
- Work with other SBO's teams to support migration and share key learnings.
- Apply a continuous improvement mindset to support process improvements.
- Follow internal procedures to receive approval for payments and escalate to Team Lead when needed in a timely manner.
- Take responsibility for safety, compliance, and audit readiness.
- Support and work with internal customers to increase operational excellence, identify profit leakage, and implement remedies.
- Periodically review common root causes of demurrage with internal customers and advise on reducing costs.
- Proactively advise Shell stakeholders on improvements creating end-to-end value for Shell.
Requirements:
- Bachelor's degree (previous work experience will be considered for candidates who may not meet the educational standard).
- Ability to read and interpret legal language.
- Evidence of great analytical and problem-solving skills.
- Excellent communication skills and ability to build solid working relationships with internal and external customers.
- Motivated, results-driven, and able to work under pressure.
- Experience in on-the-job training.
- Ability to lead in communications, build bridges between departments, and handle confrontations/problem-solving.
- Experience in the industry and knowledge of demurrage is an advantage.
Personal Leadership Attributes:
- Act with personal integrity and transparency.
- Curious, eager to learn, and express own view with humility.
Work Environment:
Shift timings: 0700 - 1600 hours IST
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