Voyage Claims Specialist

1 month ago


Chennai, Tamil Nadu, India Shell Full time
Job Title: Voyage Claims Advisor

Shell is seeking a highly motivated and detail-oriented Voyage Claims Advisor to join our team. As a Voyage Claims Advisor, you will play a critical role in delivering a professional Demurrage/PDE service in Dubai for the trading desk assigned to you by the Team Lead.

Key Responsibilities:

  • Investigate voyage events, deviations from initial agreements, and check contractual agreements.
  • Prepare and negotiate claims with customers to maximize income for Shell while reducing costs.
  • Develop strong negotiation skills to guarantee settlement of claims within agreed timelines according to internal policy.
  • Ensure all claim activities are correctly reflected in financial and trading systems.
  • Collaborate with peers in Chennai and Dubai to create inter-operability and share knowledge.
  • Work with other SBO's teams to support migration and share key learnings.
  • Apply a continuous improvement mindset to support process improvements.
  • Follow internal procedures to receive approval for payments and escalate to Team Lead when needed in a timely manner.
  • Take responsibility for safety, compliance, and audit readiness.
  • Support and work with internal customers to increase operational excellence, identify profit leakage, and implement remedies.
  • Periodically review common root causes of demurrage with internal customers and advise on reducing costs.
  • Proactively advise Shell stakeholders on improvements creating end-to-end value for Shell.

Requirements:

  • Bachelor's degree (previous work experience will be considered for candidates who may not meet the educational standard).
  • Ability to read and interpret legal language.
  • Evidence of great analytical and problem-solving skills.
  • Excellent communication skills and ability to build solid working relationships with internal and external customers.
  • Motivated, results-driven, and able to work under pressure.
  • Experience in on-the-job training.
  • Ability to lead in communications, build bridges between departments, and handle confrontations/problem-solving.
  • Experience in the industry and knowledge of demurrage is an advantage.

Personal Leadership Attributes:

  • Act with personal integrity and transparency.
  • Curious, eager to learn, and express own view with humility.

Work Environment:

Shift timings: 0700 - 1600 hours IST


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