Amazon Claims Specialist

3 weeks ago


Chennai, Tamil Nadu, India OJ Commerce Full time

**Job Description**

OJ Commerce, a leading e-commerce company, seeks a highly skilled Amazon Claims Specialist to join our team.

As an Amazon Claims Specialist, you will be responsible for managing and appealing A2Z guarantee claims and Negative feedback claims lodged by Amazon customers, as well as equivalent escalations from other marketplaces.

You will need to maintain accurate records of all claims, correspondence, and resolutions in our database, and liaise with Amazon Seller Support to expedite claim resolution and minimize impact on account health.

The successful candidate will have a proven track record of managing an Amazon seller account, particularly handling A2Z and NFB claims, and excellent written and verbal communication skills to effectively interact with Amazon support.

**Responsibilities:**

  • Manage and appeal A2Z guarantee claims and Negative feedback claims lodged by Amazon customers.
  • Maintain accurate records of all claims, correspondence, and resolutions in our database.
  • Liaise with Amazon Seller Support to expedite claim resolution and minimize impact on account health.
  • Analyze claim patterns and provide insights to prevent future claims.
  • Ensure all appeals and communications comply with Amazon's policies and guidelines.
  • Provide regular updates and reports to management on claim status, resolution times, and outcomes.

**What We Offer:**

  • Competitive Salary.
  • Medical Benefits/Accident Cover.
  • Opportunity to work with a rapidly expanding and profitable online retailer.

OJ Commerce is a rapidly expanding and profitable online retailer, headquartered in Florida, USA, with a fully-functional office in Chennai, India. We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices.



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