Specialist - Claims and Escalations
6 days ago
OJ Commerce is a rapidly expanding online retailer, headquartered in Florida, USA, with a fully-functional office in Chennai, India.
We deliver exceptional value to our customers by harnessing cutting-edge technology and fostering innovation.
As a Claims and Escalations Specialist, you will be responsible for managing and appealing A2Z guarantee claims and Negative feedback claims lodged by Amazon customers.
Key Responsibilities:
- Investigate and resolve claims in a timely and efficient manner.
- Liaise with Amazon Seller Support to expedite claim resolution and minimize impact on account health.
- Analyze claim patterns and provide insights to prevent future claims.
- Ensure all appeals and communications comply with Amazon's policies and guidelines.
Requirements:
- Proven experience managing an Amazon seller account, particularly handling A2Z and NFB claims.
- Excellent written and verbal communication skills to effectively interact with Amazon support.
- Strong analytical skills to investigate claims, identify patterns, and develop strategies to reduce claims.
What We Offer:
- Competitive Salary.
- Medical Benefits/Accident Cover.
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