Amazon Claims Specialist

1 month ago


Chennai, Tamil Nadu, India OJ Commerce Full time

Job Title: Amazon Claims Specialist

About OJ Commerce:

OJ Commerce is a rapidly expanding online retailer headquartered in Florida, USA, with a fully-functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices.

Job Responsibilities:

  • Manage and appeal A2Z guarantee claims and Negative feedback claims lodged by Amazon customers, and equivalent escalations from other marketplaces ensuring thorough investigation and appropriate resolution.
  • Maintain accurate records of all claims, correspondence, and resolutions in the database.
  • Liaise with Amazon Seller Support to expedite claim resolution and minimize impact on account health.
  • Analyze claim patterns and provide insights to prevent future claims.
  • Ensure all appeals and communications comply with Amazon's policies and guidelines.
  • Provide regular updates and reports to management on claim status, resolution times, and outcomes.

Requirements:

  • Proven experience managing an Amazon seller account, particularly handling A2Z and NFB claims.
  • Excellent written and verbal communication skills to effectively interact with Amazon support.
  • Strong analytical skills to investigate claims, identify patterns, and develop strategies to reduce claims.
  • Meticulous attention to detail to ensure all documentation is accurate and complete.
  • Ability to think critically and solve problems efficiently under pressure.
  • Strong organizational and time management skills to handle multiple claims simultaneously and meet deadlines.

What We Offer:

  • Competitive Salary.
  • Medical Benefits/Accident Cover.
  • Fast-paced start-up environment.


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