Help Desk Technician

1 week ago


Pushkar, Rajasthan, India beBeeITSpecialist Full time ₹ 8,00,000 - ₹ 10,00,000
Job Opportunity

We are seeking a skilled IT Support Specialist to provide technical assistance and resolve issues for our users.

Responsibilities
  • Provide initial technical support via phone, email, or chat.
  • Log, categorize, and prioritize incoming support tickets in our ticketing system.
  • Troubleshoot hardware, software, application, and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Escalate complex or unresolved issues to higher-level engineers with detailed notes and logs.
  • Maintain accurate documentation of IT procedures and solutions.
  • Education and training of users on common IT issues and best practices.
  • Participate in on-call rotation as required.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • At least 2 years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Able to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with focus on providing positive user experiences.
  • Ability to work independently and as part of a team.
What We Offer

This is a great opportunity to develop your career in IT support and work with a dynamic team.


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