
Help Desk Professional
1 week ago
Job Opportunity
Key Responsibilities:- Deliver high-quality services in line with client standards and expectations
- Provide prompt responses to internal and external stakeholders' queries
- Take ownership of reporting work and ensure accuracy in documentation
- Ensure compliance with all relevant reports and processes
- Handle inbound calling and international voice process for B2B and B2C interactions
- Maintain up-to-date documentation and tracking in applications for efficient processing
- Conduct call audits and excel in onshore connects and communications
Requirements:
- Fresher or 0-6 months of experience in customer-facing roles
- Excellent verbal and written communication skills
- Any graduate, excluding B.tech and BSC
Proficient in computer applications including Excel & Word.
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