
Careers In Order Management
2 days ago
Job Title: Order Management
About the Role:- We are seeking a highly skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
- The ideal candidate will provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
- The successful candidate will investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- They will also communicate with internal teams, such as warehouse and shipping, to resolve order-related issues.
- Additionally, they will analyze and resolve complex customer complaints, escalating issues to management as necessary.
- The role requires identifying areas for process improvement and suggesting solutions to enhance customer satisfaction and order management efficiency.
- Accurate entry of orders from Customer Order Form is also a key responsibility.
- A minimum of 1-2 years of customer service experience, preferably in Order Management.
- Excellent communication skills, problem solving and analytical skills are essential.
- Strong attention to detail and ability to multitask are required.
- Proficiency in Microsoft Office is necessary.
- The ability to work in a fast-paced environment and adapt to changing priorities is crucial.
- Fluency in English (written and verbal) is required.
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