Careers In Order Management

2 days ago


Kurnool, Andhra Pradesh, India beBeeOrder Full time ₹ 70,00,000 - ₹ 90,00,000

Job Title: Order Management

About the Role:
  • We are seeking a highly skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
  • The ideal candidate will provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
  • The successful candidate will investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • They will also communicate with internal teams, such as warehouse and shipping, to resolve order-related issues.
  • Additionally, they will analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • The role requires identifying areas for process improvement and suggesting solutions to enhance customer satisfaction and order management efficiency.
  • Accurate entry of orders from Customer Order Form is also a key responsibility.
Requirements:
  • A minimum of 1-2 years of customer service experience, preferably in Order Management.
  • Excellent communication skills, problem solving and analytical skills are essential.
  • Strong attention to detail and ability to multitask are required.
  • Proficiency in Microsoft Office is necessary.
  • The ability to work in a fast-paced environment and adapt to changing priorities is crucial.
  • Fluency in English (written and verbal) is required.


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