ServiceNow Order Management Specialist

1 day ago


Kurnool, Andhra Pradesh, India beBeeOrder Full time ₹ 8,00,000 - ₹ 15,00,000
ServiceNow Order Management Specialist

We are seeking a skilled ServiceNow Order Management Specialist to join our team. As a key member of our operations team, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.

Your primary focus will be on collaborating with cross-functional teams to gather and analyze requirements, developing ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs. You will also configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.

In addition, you will integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments. Your expertise will also be required to support UAT, defect fixing, and performance tuning for order management processes.

You will work closely with Agile delivery practices, participate in daily stand-ups, sprint planning, and retrospectives, and ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills and Qualifications
  • Hands-on development experience in ServiceNow platform
  • Strong knowledge of ServiceNow Order Management for Telecom (OMT) module
  • Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal
  • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment
  • Ability to write technical documentation, design documents, and deployment guides
  • Experience in working in Agile/DevOps environments


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