Cybersecurity Leadership Role: Technical Support Team Manager
4 days ago
Palo Alto Networks is a trailblazing cybersecurity company that challenges the status quo. As a leader in our Technical Support team, you will play a critical role in ensuring the success of our clients by providing exceptional support and guidance.
About the Role
This leadership position requires a seasoned professional with experience in managing technical support teams. You will be responsible for overseeing daily operations, mentoring team members, and driving results. Your expertise in network security, cloud security, and project management will help us deliver top-notch support to our clients.
Key Responsibilities
- Lead daily operations of a team of Technical Support Engineers, ensuring they meet company goals and objectives.
- Develop and implement processes to ensure successful and sustained performance.
- Mentor and provide direction to team members to deliver on company goals and objectives.
- Provide training and development opportunities to enhance technical and soft skills.
- Set team goals aligned with overall company objectives, reflecting specific goals for direct reports.
- Perform annual reviews, providing guidance and mentorship for direct reports to exceed expectations.
Requirements
We're looking for a highly skilled and experienced leader who can drive results and inspire their team. Here are some key qualifications:
- Experience leading a Technical Support Engineers team or similar.
- Proven people management and project management skills.
- Demonstrated ability to effectively manage complex problems, prioritize workloads, delegate tasks, and deliver results under pressure.
- Validated leadership skills, including effective communication, performance management, issue resolution, negotiation, motivating others, forecasting, and planning.
- Desirable: Technical experience in Network Security and Cloud Security Industry, knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco).
Estimated Salary Range
$120,000 - $180,000 per year, depending on location and experience.
Benefits
Palo Alto Networks offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, paid time off, and access to ongoing learning and development opportunities.
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