Tech Lead

1 week ago

Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 9,37,500 - ₹ 15,12,500

Job Title: Technical Customer Support Lead

Job Description:

We are seeking a highly skilled and experienced Technical Customer Support Lead to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving technical issues, and driving process improvements.

Required Skills and Qualifications:
  • 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
  • Excellent written and verbal communication skills; ability to convey technical concepts clearly and professionally
  • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
  • Intermediate understanding of technical systems, APIs, and SQL
Benefits:

As a Technical Customer Support Lead, you will have the opportunity to work on challenging projects, develop your skills, and advance your career. You will also have access to ongoing training and development programs to help you stay up-to-date with the latest technologies and industry trends.

Others:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your updated CV and a brief cover letter outlining your relevant experience and qualifications. We look forward to hearing from you

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