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Senior Solution Architect

2 weeks ago

Bengaluru, Karnataka, India beBeeDynamics Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview:

We are seeking a skilled professional to lead the development of CRM systems using Dynamics 365 and Power Platform.

The ideal candidate will have strong technical expertise in Customer Service Omnichannel, particularly in Voice and Telephony integrations, as well as hands-on proficiency in Azure Logic Apps.

This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders.

Key responsibilities include designing, developing, and integrating scalable CRM solutions, delivering technical solutions within defined scope, cost, and timeline, setting up and integrating Voice/Telephony Omnichannel channels for Customer Service, and collaborating with BA, developers, and architects to implement CRM solutions.

Additionally, the candidate must be able to translate complex business requirements into technical architecture, lead CRM projects end-to-end, and mentor junior developers.

Requirements:

  • Microsoft Dynamics 365 CRM (7+ years hands-on development)
  • C# with strong Object-Oriented Programming & Domain-Driven Design
  • Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages
  • Excellent Communication Skills (English written & spoken)
  • Proven experience in 45 full-cycle CRM implementations

Good to Have Skills:

  • Power Apps : Canvas App full development
  • ASP .NET Core (Portal/Web development)
  • Azure Functions, Web Apps, Cognitive Services, AI, Bot Framework

Role Responsibilities:

  1. Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform
  2. Deliver technical solutions in alignment with defined scope, cost, and timeline
  3. Set up and integrate Voice/Telephony Omnichannel channels for Customer Service
  4. Build and manage Logic Apps and SSIS-based data migration flows
  5. Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions
  6. Collaborate with BA, developers, and architects to implement CRM solutions
  7. Translate complex business requirements into technical architecture
  8. Lead CRM projects end-to-end and mentor junior developers
  9. Drive adherence to best practices in DevOps, unit testing, source control, and peer reviews
  10. Communicate technical plans and updates effectively to internal and external stakeholders
  11. Troubleshoot issues, perform root cause analysis, and ensure long-term fixes
  12. Stay updated on Microsoft technologies and guide solution enhancements accordingly