Digital Leader for Banking Operations

1 day ago

Bhavnagar, Gujarat, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 3,00,00,000
About the Role:
As a seasoned professional, you will lead and oversee post-implementation customer support activities within a software company operating in the banking domain. Your expertise will be pivotal in ensuring effective execution of projects.

Your Key Responsibilities:
  • Lead and manage the application support team, providing guidance and support to ensure efficient project execution.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Requirements:
  • 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Should have experience in L3 support to enterprise clients such as banks.
  • Bachelors or master's degree in Computer Science.
  • Banking experience will be an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.

What We Offer:
  • A performance-linked bonus to reward your hard work.
  • A comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support.
  • A birthday leave to celebrate your special day.
  • The opportunity to work on global projects with top-tier clients and stay ahead with cutting-edge technologies.

About Us:
We are a global technology company with over two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement, branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

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