System Operations Specialist

3 days ago

Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

As a Support Specialist for Payment Systems, you will play a crucial role in ensuring the uptime and stability of critical banking applications. Your responsibilities will include providing level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.

Key to your success will be your ability to monitor application health, system alerts, and perform incident management to ensure minimal downtime. Additionally, you will need to perform root cause analysis (RCA) for recurring issues and drive long-term solutions.

Collaboration with development, QA, infrastructure, and vendor teams will be essential for issue resolution and change implementation. You will also be responsible for documenting support procedures, run books, and incident reports.

Compliance with ITIL practices, including incident, problem, and change management, is mandatory. Furthermore, you will handle deployment activities, release validations, and post-production verification.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.

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