Identity Management Systems Support Specialist

3 days ago

Bhavnagar, Gujarat, India beBeeIdentityManagement Full time ₹ 80,00,000 - ₹ 1,20,00,000
Identity Management Systems Support Specialist

About the Role:

We seek a seasoned Identity Management Systems Support Specialist to join our team. The ideal candidate will have hands-on experience in configuring, troubleshooting, and maintaining Identity Management systems.

  • Role: Identity Management Systems Support Specialist
  • Location: Anywhere Persistent has remote roles available
  • Experience: 3-8 years
  • Job Type: Full-time employment

Key Responsibilities:

  • Provide operational support for Identity Management systems.
  • Troubleshoot, analyze, and resolve issues related to Identity Management environments.
  • Manage identity lifecycle operations, including provisioning, de-provisioning, access control, and identity governance.
  • Conduct regular health checks and monitoring of Identity Management systems to ensure optimal performance and availability.
  • Support integration with various systems and applications, ensuring secure and efficient flow of identity and access data.
  • Assist with upgrades, patches, and deployments to ensure systems are up to date.
  • Work closely with development and security teams to identify and implement improvements to Identity Management systems.
  • Collaborate with customers to understand their business requirements and recommend Identity Management solutions.
  • Document solutions, issues, and workarounds to build a knowledge base for the team and customers.
  • Support and troubleshoot user authentication issues, Single Sign-On (SSO), and integration with LDAP/Active Directory.
  • Provide timely and efficient issue resolution in accordance with service level agreements (SLAs).
  • Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5-6 years of experience working with Identity Management systems.
  • Hands-on experience in configuring, troubleshooting, and maintaining Identity Management systems.
  • Strong understanding of identity management concepts, including user provisioning, role-based access control (RBAC), SSO, and governance.
  • Experience with LDAP, Active Directory, and other directory services.
  • Knowledge of web services (SOAP, REST) and experience with integration protocols.
  • Familiarity with security best practices and tools in identity management.
  • Strong problem-solving, debugging, and troubleshooting skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Benefits:
  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
  • Values-Driven, People-Centric & Inclusive Work Environment:
  • Persistent is dedicated to fostering diversity and inclusion in the workplace.
  • Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
  • We welcome diverse candidates from all backgrounds.

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