Technical Support Specialist

7 days ago

Ajmer, Rajasthan, India beBeeEngineer Full time ₹ 8,00,000 - ₹ 12,00,000

About Flynaut

Our team is a global leader in digital transformation, partnering with startups, SMEs and large enterprises across various industries. We transform visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms and comprehensive IT solutions.

We craft tailored solutions that exceed expectations, prioritizing innovation and quality, and building lasting relationships based on trust and transparency.

About the Role

We are seeking enthusiastic and customer-focused Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments. This role involves troubleshooting, resolving IT issues and ensuring a smooth end-user experience.

Key Responsibilities

Serve as the first point of contact for IT support via email, phone or ticketing system.Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).Support desktop environments: Windows OS, device setup, drivers and peripheral support.Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).Escalate complex issues to senior engineers while documenting troubleshooting steps.Maintain accurate logs of issues and solutions in the ticketing system.Provide end-user guidance on IT policies, best practices and security awareness.Learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
  • Eagerness to learn, basic IT knowledge and willingness to grow into a support role.

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