Hotel Operations Coordinator

2 days ago


Cochin, Kerala, India AccorHotel Full time

Main Responsibilities:

Administration:

  • Collaborate with various departments to ensure seamless and coordinated work.
  • Ensure team members adhere to Human Resource policies.

Customer Service:

  • Provide effective support to the team to deliver exceptional services.
  • Respond to customer inquiries by resolving issues promptly and efficiently to ensure customer satisfaction.

Financial:

  • Identify cost-effective resource utilization and educate the team on the same.
  • Cash handling should be restricted to hotel or guest purposes only.
  • Deposit cash collections during the shift in the cash drop box and record it in the cash drop register.
  • Coordinate with Finance for any deviations.

Operational:

  • Keep the Team Leader and Assistant Manager informed at all times.
  • Ensure quality and appropriateness of customer service provided.
  • Maintain the Front Office log book and shift reports.
  • Respond to inquiries and resolve problems effectively.
  • Ensure swift, smooth, professional, and friendly check-in and check-out for all guests.
  • Ensure quality in all aspects of the job.
  • Maintain records of all banquet and other functions in the hotel.
  • Liaise with other departments for day-to-day administrative and operational issues resolution.
  • Perform other duties that naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide improved services in all areas.
  • Liaise with Housekeeping for Room Status.
  • Handle additional responsibilities as delegated by Management. Liaise with other departments for day-to-day administrative and operational issues resolution.
  • Perform other duties that naturally fall within the reasonable expectations of the post.
  • Have thorough knowledge about the hotel and different Accor Hotels in India, along with the call center number.
  • Maintain records for banquet events happening in the conference or any other area of the hotel.
  • Handle additional responsibilities as and when delegated by Management.
  • Be smiling and have a welcoming attitude while at reception on phone or any other part of the hotel.
  • Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
  • Maintain high standards of customer service at the Reception desk to consistently exceed customers' expectations.

Remote Work :

No

Employment Type :

Full-time



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