Hotel Operations Coordinator

1 week ago


Cochin, Kerala, India Accor Full time
Main Duties:

Administration

  • Liaise with various departments to ensure seamless operations.
  • Ensure team members adhere to HR policies and procedures.

Customer Service

  • Provide support to the team to deliver exceptional customer experiences.
  • Respond to customer inquiries and resolve issues efficiently.

Financial

  • Optimize resource utilization and educate the team on cost-effective practices.
  • Ensure cash handling is secure and accurate.
  • Coordinate with Finance for any discrepancies.

Operational

  • Keep the Team Leader and Assistant Manager informed at all times.
  • Ensure quality and appropriateness of customer service.
  • Maintain accurate records and reports.
  • Respond to inquiries and resolve problems effectively.
  • Ensure smooth check-in and check-out processes.
  • Adhere to Procedures & Standards Manual.
  • Display a proactive approach to improving service quality.
  • Liaise with Housekeeping for room status.
  • Handle additional responsibilities as delegated by Management.


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