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Support Partner

2 weeks ago

Udaipur, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Our mission is to empower businesses and partners through advanced automation and communication solutions. We are looking for a Support Professional who will serve as the first line of support.

Key Responsibilities
  • Respond to queries via various channels, maintaining strong First Response Time (FRT) and meeting acceptance SLAs.
  • Deliver timely, accurate, and empathetic support ensuring CSAT scores of 95%+.
Required Skills and Qualifications
  • Excellent verbal and written communication skills, with a passion for delivering exceptional customer experiences.
  • Strong problem-solving abilities and typing speeds of 70+ words per minute.
Benefits
  • Opportunity to work with a large number of businesses, understanding unique business use cases and delivering tailored support solutions.
  • Collaboration with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.