Production Support Expert

Job Summary">As a Senior Technical Support Professional, you will provide expert technical assistance to customers and internal teams on product features, functionalities, and usage.">Key Responsibilities:">Investigate and resolve complex customer issues related to product performance, compatibility, and usability.Communicate with customers via phone, email,...

Job OpportunityThis is a senior technical position that requires an experienced professional to provide expert support for Microsoft 365 product applications at a Level 2 skillset.About the RolePerform Level 2 application support and incident management for Microsoft 365 products, including Office applications, Outlook, and add-ins.Collaborate closely with...

Product Management SpecialistWe are seeking a skilled Product Management Specialist to drive the growth and maturity of our SaaS product. This role involves serving as a subject matter expert within the Product Group, facilitating communication between Product and other business units.The successful candidate will have 3-4+ years of experience in Product...

Reliability ExpertJob Overview:Seeking an experienced Reliability Expert to enhance product lifecycle management, drive design changes, and foster a culture of quality.Key Responsibilities:Develop and implement sustaining engineering strategies to improve product reliability.Support product lifecycle management, from post-launch support to...

About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

Job OverviewThe IT support MES role involves ensuring the effective operation of manufacturing software systems, which monitor and control production. This requires an understanding of both software systems and production processes to maintain efficiency, quality, and compliance in the manufacturing environment.This is a key position that ensures seamless...

Highly Skilled Desktop Support SpecialistJob Description:As a key member of our IT department, you will be responsible for providing expert technical support for desktops, laptops, and peripherals.You will monitor and respond to incidents via ticketing systems within set timelines, perform remote troubleshooting, and escalate unresolved issues. You will also...

About the RoleYou will work closely with our product development team to conduct thorough testing, create detailed documentation, and provide dedicated support during onboarding. You will be the go-to person for ensuring our product is seamless, intuitive, and client-ready.Responsibilities:Execute comprehensive test cases for features.Develop in-depth...

About the JobThe Technical Support Specialist will be responsible for delivering exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries and provide technical assistance.Diagnose and troubleshoot hardware and software issues.Document and track customer...

Network Engineer OpportunityWe are seeking a skilled Network Engineer to join our team.Key Responsibilities:Provide expert technical support for clients, addressing complex network issues, including configurations, performance optimization, and troubleshooting connectivity problems.Take ownership of escalated network issues from lower-level analysts and...