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Loan Operations Director
2 weeks ago
We are seeking a seasoned professional to join our team as Loan Servicing Manager. In this role, you will work closely with our client partners to improve processes and controls that build capacity and scale.
Key Responsibilities- Assist analysts/senior analysts/team leads with query resolution & exceptions
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Handle client escalations & independently manage back office operations
- Generate Management Information (daily/weekly/monthly)
- Manage Daily/Weekly/Monthly calls with the client
- Mentor & groom new/existing team members
- Highlight risk/control issues within the process to Senior Managers and work on mitigating them
- Identify PI opportunities and deliver benefits
- Identify RPA opportunities within the process
- Documentation and Change Management
- Lead various quality initiatives across processes managed
Minimum Qualifications: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM). 4-9 years of experience in handling a team of minimum 25 members and has good experience and knowledge of Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.
Preferred Qualifications: Ability to manage and complete specific tasks with minimal direction. Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes. Willingness to continuously learn, upgrade skills and stay relevant to business demands. Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
About the RoleThis is an exciting opportunity for experienced professionals who are passionate about delivering high-quality results and leading teams to success.
About UsWe provide critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech.
We are committed to fostering a culture of equality, diversity, and inclusion where everyone feels valued and respected.
