
Core Operations Strategist
2 weeks ago
As Operations Director, you will play a pivotal role in building and scaling core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines.
This is a hands-on, process-driven professional role that requires deep expertise in lending operations and customer servicing.
Key Responsibilities:- Loan Operations Management:
- Implement and configure the Loan Origination System (LOS) and Loan Management System (LMS)
- Manage the entire loan life cycle end-to-end-from application intake, document verification, KYC/C-KYC checks, underwriting coordination, and disbursal to post-disbursal servicing
- Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing
- Define and implement SOPs aligned with RBI guidelines and industry best practices
- Disbursement & Repayment:
- Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels/payment gateways
- Monitor and manage repayments through NACH, UPI, and digital platforms
- Coordinate with the finance team for fund movement tracking and ledger entries
- Vendor & Partner Management:
- Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways
- Define SLAs, track performance, and ensure accountability
- Process Improvement & MIS Reporting:
- Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations
- Develop and maintain MIS reports, operational dashboards, and trackers for leadership review
- Customer Service:
- Handle backend support for customer queries, service requests, grievance redressal, and account statements
- Implement SOPs for onboarding, servicing, and complaint resolution
- Proficient in MS Excel for operations tracking and reconciliation
- Familiarity with LOS, LMS, payment gateways, and basic API workflows will be an added advantage
- MBA with 5+ years of post-qualification experience in Operation role
- Prior experience with NBFCs in the MSME lending space is essential
- Proven expertise in operations of business loans, loans against property (LAP), equipment loans, and supply chain finance
- Process design and SOP creation
- Strong coordination with cross-functional teams and external partners
- Operational audit readiness and compliance adherence
- Excellent verbal and written communication
- Up-to-date knowledge of RBI's digital lending and data governance norms
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