Core Operations Strategist

2 weeks ago

Pune, Maharashtra, India beBeeOperationsDirector Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Operations Director

As Operations Director, you will play a pivotal role in building and scaling core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines.

This is a hands-on, process-driven professional role that requires deep expertise in lending operations and customer servicing.

Key Responsibilities:
  • Loan Operations Management:
    • Implement and configure the Loan Origination System (LOS) and Loan Management System (LMS)
    • Manage the entire loan life cycle end-to-end-from application intake, document verification, KYC/C-KYC checks, underwriting coordination, and disbursal to post-disbursal servicing
    • Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing
    • Define and implement SOPs aligned with RBI guidelines and industry best practices
  • Disbursement & Repayment:
    • Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels/payment gateways
    • Monitor and manage repayments through NACH, UPI, and digital platforms
    • Coordinate with the finance team for fund movement tracking and ledger entries
  • Vendor & Partner Management:
    • Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways
    • Define SLAs, track performance, and ensure accountability
  • Process Improvement & MIS Reporting:
    • Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations
    • Develop and maintain MIS reports, operational dashboards, and trackers for leadership review
  • Customer Service:
    • Handle backend support for customer queries, service requests, grievance redressal, and account statements
    • Implement SOPs for onboarding, servicing, and complaint resolution
Preferred Technical Skills:
  • Proficient in MS Excel for operations tracking and reconciliation
  • Familiarity with LOS, LMS, payment gateways, and basic API workflows will be an added advantage
Experience Requirements:
  • MBA with 5+ years of post-qualification experience in Operation role
  • Prior experience with NBFCs in the MSME lending space is essential
  • Proven expertise in operations of business loans, loans against property (LAP), equipment loans, and supply chain finance
Key Skills:
  • Process design and SOP creation
  • Strong coordination with cross-functional teams and external partners
  • Operational audit readiness and compliance adherence
  • Excellent verbal and written communication
  • Up-to-date knowledge of RBI's digital lending and data governance norms

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