AGM - Core Performance

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role
Lead - Voice Performance Management

Job Level/ Designation
M2-AGM

Function / Department
Central Operations Group: Core Performance-Active Operations

Location
Mumbai

Job Purpose
To efficiently manage, maintain, and continuously improve/enhance network KPIs & services for IMS VoLTE, SDM, CS Core, & Signaling, so as to uphold a quake free network, and deliver operational excellence and ensuring best class network quality for VIL customers through deployment of best operational practices and guidelines.

To Co-ordinate with SNOC, MS-Partners, OEM's, Circle & various inter-functional teams, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues.

• Network elements involved (As per current deployment)

IMC, TAS, SBC, MSC/GMSC, MSS/GCS, MGW/GMGW, STP/DSR, DRA, MNP DB, HLR, HSS, NDS, EIR.

Key Result Areas/Accountabilities

• Responsible for best class network quality by enabling proactive performance management systems, processes and delivering continuous improvements in operational tasks and customer experience
• Enabling performance reports and real time alerts to proactive monitor the Performance KPIs
• Enabling Performance reports of Cloud KPIs Core domains as per targets
• Ensuring regulatory/DoT directives/compliance is met w.r.t customer experience
• Core Performance Management to achieve operational efficiency
• Maintain and improve Core KPIs w.r.t set benchmark for each NE
• Identify RCA for KPI dip and implementing corrective actions throughout circles
• Detection of performance KPIs deviations and tracking till resolution
• Deep analysis w.r.t trace/logs for troubleshooting KPI deviations & customer complaints such as MO, MT, SMS, roaming etc. and taking corrective actions
• Audit of Network configuration parameters w.r.t Network elements to maintain standard configuration throughout the Network
• Sharing & Implementation of Best Practices / Leanings / Golden parameters across Circles & provide deployment guidelines for new Implementations
• Management of various IMS VoLTE, SDM, CS Core, and Signaling NEs for Pan India VIL network by actively managing technical activities such as SW upgrades, Technical audits, Network resilience and configuration standardization in the network to uphold Network KPIs at set thresholds & service availability at 99%
• Capacity Utilization Management
• Monitor and maintain Core Node Utilization below threshold to negate service impact
• Proactive triggering to Project & Planning team to mitigate the increasing traffic in core Nodes based on utilization.
• Maintain congestion free network by regular tracking & initiating required actions to ensure capacity utilization within threshold.
• Cross-Functional Co-ordination
• Co-ordinate with multiple stakeholders for new feature testing and rollout implementation, which will enhance network KPIs and customer experience
• Co-ordinate, sync and provide technical guidance for issue resolution to SNOC & circle teams
• Co-ordinate for best practice and implementations across all circles. Ensure past learning implementation during new node integration
• Validation of Impact analysis of any new SW/feature or change in Core network, to elude any service impact
• Analyze business requirement for new project rollout and support migrations and capacity additions in live network as per timelines

Core Competencies, Knowledge, Experience

• Expertise in 4G IMS Core, SDM, CS Core in one or more OEM's - Nokia, Ericsson, Mavenir, Huawei, ZTE
• Expertise in IMS VoLTE domain with profound understanding of IMS/VoLTE/EPC call flows
• Good understanding of Subscriber Data managements nodes – HSS/HLR/NDS is required
• Knowledge of STP/DRA signalling call flows in 2G/3G/4G/VoLTE domains
• Excellent communication & inter-personal skills, strong customer focus & seamless approach. Timely decision making and risk assessment skills.

Must Have Technical / Professional Qualifications
BE/B.Tech (E&C). Cloud Certification (will be a plus), 10 + years of experience and at least 4 years' experience in VoLTE & CS Core Performance/Operations related activities

Vodafone Idea Limited
(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership