AVANA - Manager - Loan Operations - NBFC Domain

Role Overview

As Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and customer servicing.

Key Responsibilities

1. Loan Operations Management

- Play a key role in the implementation and configuration of the Loan Origination System (LOS) and Loan Management System (LMS)

- Manage the entire loan life cycle end-to-end - from application intake, document verification, KYC/C-KYC checks, underwriting coordination, disbursal, to post-disbursal servicing.

- Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing.

- Define and implement SOPs aligned with RBI guidelines and industry best practices.

2. Disbursement & Repayment

- Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels / payment gateways.

- Monitor and manage repayments through NACH, UPI, and digital platforms.

- Coordinate with the finance team for fund movement tracking and ledger entries.

3. Vendor & Partner Management

- Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways.

- Define SLAs, track performance, and ensure accountability.

4. Process Improvement & MIS Reporting

- Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations.

- Develop and maintain MIS reports, operational dashboards, and trackers for leadership review.

5. Customer Service

- Handle backend support for customer queries, service requests, grievance redressal, and account statements.

- Implement SOPs for onboarding, servicing, and complaint resolution.

Preferred Technical Skills:

NBFC EXPERIECNCE IS MANDATORY:

- EXPERIENCE IN LOAN OPERATIONS ( NOT BRANCH OPERATIONS ) IS MANDATORY.

- Proficient in MS Excel for operations tracking and reconciliation.

- Familiarity with LOS, LMS, Payment gateways and basic API workflows will be an added advantage.

Key Skills:

- Process design and SOP creation

- Strong coordination with cross-functional teams and external partners

- Operational audit readiness and compliance adherence

- Excellent verbal and written communication

- Up-to-date knowledge of RBI's digital lending and data governance norms.

About Us:

We are a newly established, credit focused NBFC committed to enabling access to finance for MSMEs and underserved retail borrowers across India. Our mission is to build a modern, tech-enabled lending platform that delivers responsible credit at scale.

Our parent AVANA Companies (www.avanacompanies.com) is a U.S. based group of credit and finance companies specializing in lending to specific niche industries that we're highly knowledgeable in, such as hospitality, construction, and traditional Commercial Real Estate (CRE) because it enables us to provide the best possible service for our borrowers and minimize risk for our investors. We focus on helping small business owners and real estate developers across the USA by offering quick, adaptable, and dependable financing.

Based in Glendale, Arizona, our financial services firm stands at the forefront of the industry, embracing innovation and fostering a culture of excellence.

Founded in 2002, we have originated loans in excess of $6.5 Billion and managed $1 Billion assets for our investors.

Why join us?

- Shape the compliance foundation of a purpose-driven credit NBFC.

- Work directly with founders and contribute to strategic decision-making.

- Exposure to legal, lending, and regulatory ecosystems.

- Be part of a governance-first culture built for long-term, sustainable growth.