Order Management Account Support Professional

5 days ago


Mumbai, Maharashtra, India beBeeOrderFulfillment Full time ₹ 10,00,000 - ₹ 15,00,000

**Job Description:**

The Order Fulfillment Specialist is a critical role within our Global Shared Services Centre in Noida, India.

This position involves providing order management account support for our India market by partnering with Sales, Operations, Marketing, and Credit teams to deliver exceptional service to customers.

The ideal candidate will possess strong organizational skills, be able to work under pressure in a fast-paced environment, and have excellent communication and customer service skills.

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company policies
  • Complete training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create cases to request additional addresses or contacts be added to SAP.

Key qualifications include a degree in business, 4+ years of experience with account management and customer service in a high-tech environment, and basic accounting knowledge.

Requirements:
  • Strong system skills, including Microsoft Office
  • Familiarity with ERP systems, such as SAP and Salesforce
Working Environment:

This role is based within our Global Shared Services Centre in Noida, India, and provides a fast-paced and challenging, but rewarding, work environment.



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