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Key Account Service Specialist
3 weeks ago
This role is a great opportunity to build and maintain long-lasting relationships with key customers, delivering exceptional service and ensuring their needs are met.
- Create personalized service plans to meet the unique needs of our key customers.
- Work closely with internal teams to deliver timely and effective solutions to customer requests.
- Maintain strict adherence to regulatory requirements for key customer segments.
- Manage complaints and ensure resolution within agreed timelines.
Key qualifications include:
- Excellent communication and interpersonal skills.
- Courteous, patient, and polite demeanor.
- Ability to work in a team environment.
- Familiarity with Microsoft Excel.
- Understanding of banking norms and processes.
- Graduate degree or equivalent experience.
About this role:
The Key Account Service Specialist will play a critical role in driving customer satisfaction and loyalty. This individual will be responsible for creating personalized service plans, working closely with internal teams, and maintaining strict adherence to regulatory requirements.
