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Salesforce Platform Manager

1 month ago

Bengaluru, Karnataka, India Check Point Software Full time

We are seeking a highly skilled Salesforce Administrator to join our dynamic team. This role will focus on managing and optimizing our Salesforce platform, ensuring its smooth operation and supporting our internal teams in leveraging Salesforce to meet business objectives.

Key Responsibilities

  • Manage and prioritize Salesforce-related tickets in the ticketing system, ensuring timely resolution of issues.
  • Analyze and resolve incidents, problems, and requests logged by users, escalating complex issues to the Salesforce architect teams as needed.
  • Document resolutions and maintain a knowledge base for common issues and solutions.
  • Customize and configure Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.
  • Conduct training sessions and create documentation to help users understand and utilize Salesforce effectively.
  • Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions.

Required Background

  • Salesforce Administrator certification (ADM 201) is required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
  • Proficiency in Salesforce configuration, including Flows, custom objects, fields, page layouts, validation rules, reports, and dashboards.
  • Proven experience as a Salesforce Administrator (Tier 2) in a large enterprise environment.