Business Growth Strategist

21 hours ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

Are you a strategic customer success expert with a passion for driving growth and retention?

About the Role

We're seeking a Senior Customer Success Manager to join our team. As a Senior CSM, you'll be responsible for guiding a portfolio of strategic customers toward achieving their business goals.

You will own customer outcomes, be accountable for churn and expansion KPIs, and play a critical role in scaling success across our customer base.

Responsibilities
  • Guide a portfolio of strategic customers toward achieving their business goals.
  • Drive retention and expansion by measuring and improving churn and expansion KPIs.
  • Engage with decision-makers and champions to align expectations and outcomes.
  • Develop and execute structured customer success motions to drive better scale or signal.
  • Mentor and uplevel junior CSMs, helping them develop their skill, judgment, and strategic posture.
Requirements
  • 3-6 years of experience in B2B SaaS Customer Success, Account Management, or Consulting.
  • A proven track record of owning and moving the needle on churn and/or expansion KPIs.
  • Savvy knowledge of prompt engineering and tools like ChatGPT, Perplexity, or other GenAI platforms.
  • An ability to lead value-based conversations with senior stakeholders.
  • Experience with tools like Gainsight, Catalyst, Totango, ChurnZero, SmartKarrot, or similar.

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