Travel Operations Manager

1 week ago

Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000

Role Overview

This is a leadership position that plays a vital role in the success of our tours. As Program Service Manager, you will be responsible for hiring, training, and driving performance of Trip Leaders who lead Senior Americans on our Land tours in South India and Sri Lanka.

The ideal candidate will have 3+ years' experience in hiring, training, coaching, and managing individual and team performances, preferably in the Travel sector. This includes developing hiring and training plans to staff all departures with high-performing Trip Leaders.

Key Responsibilities:

  • Hire and train Trip Leaders based on their culture fit with our company values (skills and experience are secondary).
  • Develop individualized training plans for newly hired Trip Leaders to ensure they meet performance expectations.
  • Drive achievement of Regional Excellence Goals through live coaching of Trip Leaders over the phone, via video conference calls, and in person.
  • Plan and strongly lead annual trainings and Mini trainings in South India and Sri Lanka to support the trip leader team to achieve excellence goals.
  • Assigning Trip Leaders based on past performance and company needs.
  • Interact regularly with travelers on site.
  • Offer 24/7 emergency support for all Trip Leaders.
  • Manage all administrative duties while on the road and in office.

Requirements:

  • Strong leadership skills with 3+ years' experience in hiring, training, coaching, and managing individual and team performances.
  • Ability to motivate people while building relationships based on trust, accountability, and mutual respect.
  • Well-versed about South India and Sri Lanka.
  • General administrative skills including working knowledge with databases and Microsoft Office- Word & Excel.
  • Ability to travel up to 50% of the time.
  • Excellent verbal and written command of the English language.
  • Confidence in Public Speaking and Presentation.

We Offer:

  • Competitive salary package.
  • 5 Days Work Week.
  • Vacation 18 days.
  • Health and Accident Insurance.
  • Incentive Bonus based on targeted results.
  • Personal and Professional Growth – Available on request.
  • Milestone Bonus + Travel certificate for every next 5th anniversary of employment.
  • Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price.
  • Referral Bonus.
  • Full training program onsite.
  • Unique Corporate Culture.
  • Working as part of an international team (exposure to colleagues in worldwide offices).
  • Great opportunity to gain experience about all aspects of travel business and streamline your career.

Achieving Excellence:

At our company, we strive to provide exceptional service to our customers. We believe that our employees are the key to achieving this goal. That's why we offer competitive salaries, benefits, and opportunities for growth and development.

Our team is passionate about delivering outstanding experiences for our customers, and we're committed to creating a workplace where everyone can thrive. Join us and take the first step towards a fulfilling career in the travel industry

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