Travel Operations Manager

3 days ago

Thiruvananthapuram, Kerala, India beBeeHolidayOperations Full time ₹ 42,00,000 - ₹ 48,00,000
Job Title: Holiday Operations Specialist

The Travelxp team is seeking a highly skilled and experienced holiday operations specialist to join our operations in Thiruvananthapuram, India.

As a key member of our team, you will be responsible for creating customized holiday itineraries, managing travel bookings, and ensuring seamless customer experiences.

  • Build personalized holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a smooth travel experience.
  • Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
  • Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
  • Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.
Requirements:
  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services (flights, hotels, activities, etc.).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.
Key Responsibilities:
  1. Holiday Itinerary Planning: Build personalized holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  2. Travel Arrangements: Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a smooth travel experience.
  3. Booking Process Management: Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
  4. Customer Communication: Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
  5. Escalation Resolution: Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
  6. Vendor Relationships: Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
  7. Documentation and Compliance: Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

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