IT Operations Leader

1 day ago


Gulbarga, Karnataka, India beBeeOperations Full time ₹ 35,00,000 - ₹ 45,00,000

Seeking a seasoned IT operations leader to oversee and enhance IT service delivery.

Key Responsibilities:
  • Lead the IT operations support team to deliver timely and effective incident resolution.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management frameworks and organizational policies.
  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
  • Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes.

This role requires an experienced ITIL certified professional who can ensure operational excellence and drive business alignment.

The ideal candidate will have a proven track record of managing teams and driving operational efficiency.

A strong understanding of IT infrastructure, networking, and cloud services is highly desirable.

Requirements:
  • ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
  • 10+ years of experience in IT operations management, service delivery, or support roles.
  • Strong knowledge and hands-on experience with ITIL service management practices.
  • Experience managing teams and driving operational excellence.
  • Excellent problem-solving skills and ability to manage multiple priorities.
  • Strong communication and interpersonal skills.

We are looking for a dedicated and results-driven individual who can contribute to our organization's success.



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