Human Resources Operations Manager
6 days ago
Tata Consultancy Services is hiring for a Human Resources Operations Manager to lead and oversee a diverse portfolio of HRO services. This role requires strong expertise in global HR processes (Global benefits, invoicing, Total rewards, Global wellbeing) and systems.
The ideal candidate will have a proven track record of managing medium teams, delivering exceptional client and stakeholder satisfaction, and maintaining strict adherence to Service Level Agreements (SLAs).
Key Responsibilities:
- Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
- Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
- Foster a culture of collaboration, innovation, and continuous improvement.
Service Delivery and Operations Management:
- Oversee the end-to-end delivery of services across key HRO domains such as Global Benefits, Total Rewards, Invoice Processing, Wellbeing Benefits, and Global Mobility.
- Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
- Continuously identify and implement process improvements to enhance efficiency and client satisfaction.
Client and Stakeholder Management:
- Build and maintain strong relationships with global clients and internal/external stakeholders.
- Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
Technical Expertise:
- Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.
- Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.
Strategic Planning and Execution:
- Collaborate with leadership to develop and execute strategic plans for service delivery and team development.
- Drive initiatives to expand service offerings and align them with organizational goals.
The estimated salary for this role is ₹25-30 lakhs per annum, considering the location and job requirements.
To be successful in this role, you should possess:
- Bachelor's degree in Human Resources or a related field.
- Minimum 8-10 years of experience in HRO services, with at least 5+ years in a team manager role.
- Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms.
- Native-level fluency in English, both written and verbal.
- Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.
- Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.
- Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.
- Excellent communication, negotiation, and conflict-resolution skills.
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