
Benefits Administrator
3 days ago
We are seeking a skilled Benefits Administrator to support the end-to-end administration of our employee benefits programs. This role is responsible for benefits operations, vendor and employee communications, processing invoices/payments, compliance reporting, and systems management (HRIS & vendor portals).
About the RoleThis is a key individual contributor position that will manage renewals, enrollments, payroll elements, and vendor integrations; oversee reconciliations, invoicing, and open enrollment; and ensure compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements.
The ideal candidate brings 4–8 years of experience in US/Canada benefits operations, strong HRIS expertise (Dayforce preferred), and proven skills in compliance, issue resolution, and stakeholder management. If you are detail-oriented, collaborative, and passionate about benefits administration, we'd love to hear from you.
Key Responsibilities- Benefits Administration: Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
- Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Ensure accurate reflection of payroll elements linked to benefits compensation.
- Vendor & Employee Communications: Act as primary liaison with external benefits vendors.
- Manage vendor requests, escalations, and troubleshooting.
- Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- Maintain and update vendor site access and contact information.
- System Operations: Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
- Support testing and configuration during open enrollment and system changes.
- Ensure data integrity across HRIS, vendor platforms, and payroll systems.
- Financial Operations: Validate and process vendor invoices.
- Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
- Compliance & Reporting: Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
- Assist with 5500 filings, census files, and insurance audits.
- Review and update standard operating procedures (SOPs) to align with compliance and business needs.
- Issue Resolution: Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
- Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.
- Bachelor's degree in HR, Business, or related discipline.
- 4–7 years of experience in end-to-end benefits operations with strong exposure to US and Canadian benefits.
- Hands-on experience with HRIS & benefits platforms.
- Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
- Strong analytical, reconciliation, and problem-solving skills.
- Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.
Work Hours: 4 PM IST to 1 AM IST
At [Company Name], we believe in creating an inclusive workplace where everyone feels valued and respected. We are committed to fostering a diverse team that reflects the communities we serve.
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