
Digital Adoption Strategist
2 weeks ago
Job Summary
We're seeking a highly skilled Digital Adoption Strategist to drive successful product adoption with our clients.
- Main Responsibilities:
- Work with global customers to identify training needs and understand customer applications and processes.
- Manage multiple projects, initiatives, and engagements concurrently.
- Develop standards and guidelines for consistency in deliverables across projects.
- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to customers.
- Consult and propose optimal digital adoption solutions using our product ecosystem.
- Analyze and optimize solutions to increase digital adoption usage by end-users.
Requirements
A suitable candidate will possess 2-6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
The ideal candidate should have excellent communication and interpersonal skills, with the ability to build relationships with multinational stakeholders.
A strong learning appetite and knowledge of Salesforce platform configuration, implementation, and troubleshooting are also required.
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