Software Development Expert with Contact Center Experience
1 month ago
Uniphore is a leading B2B AI-native company that drives business outcomes across multiple industry verticals. We enable the largest global deployments by infusing AI into every part of the enterprise that impacts the customer. Our multimodal architecture combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. We understand how to capture voice, video, and text and analyze all types of data.
Key Responsibilities:
Strong sense of ownership, accountability, and business acumen
Passion for designing modular systems using reusable components, SDKs, and robust APIs
Collaborate, socialize, and drive cross-team technical initiatives
Possess a 'can-do' attitude and strong work ethic
Act with empathy and humility
Requirements:
2+ years' experience in software development, including designing, building, and managing high-scale, mission-critical real-time production systems
Strong proficiency in C/C++
Good understanding of contact center operations, including ACD, IVR, and CRM integration
Strong knowledge in recording solutions like redbox/verint/nice/calabrio
Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
Hands-on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI, and NATS
Advanced knowledge of packet capture, dissection, and protocol decoding
Experience with SSL/TLS decryption
Experience in networking, including DNS, DHCP, SSH, NAT, QoS, STP, VLAN, and TCP/IP
Strong coding skills with an eye for using the right algorithms and data structures
Excellent troubleshooting, analytical, and decision-making skills
Disciplined approach to documentation
Ability to lead, partner, and collaborate cross-functionally across an engineering organization
Bachelor's or master's degree in engineering, Computer Science, or equivalent experience
-
Contact Center AI Expert
3 weeks ago
Bengaluru, Karnataka, India Hiretek Full timeRoles and Responsibilities:As a Contact Center AI Expert at Hiretek, you will be responsible for developing an in-depth understanding of Google Clouds CCAI products or solutions and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer issues.Key Skills:Work experience in Google CCAI products, Google Dialog...
-
Cloud Contact Center Software Engineer
3 weeks ago
Bengaluru, Karnataka, India Tech Mahindra Full timeCloud Contact Center Software Engineer OpportunityWe seek a highly skilled Cloud Contact Center Software Engineer to join our team and support our Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features,...
-
Bengaluru, Karnataka, India Uniphore Full timeAbout the RoleUniphore is a leading B2B AI-native company that drives business outcomes across multiple industry verticals. The company is built for scale and designed for the enterprise.We infuse AI into every part of the enterprise that impacts the customer, delivering the only multimodal architecture centered on customers. This combines Generative AI,...
-
Cloud Contact Center Software Engineer
1 month ago
Bengaluru, Karnataka, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact CenterWe are seeking a skilled Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. Your responsibilities will include design and development of products, features, unit testing,...
-
Cloud Contact Center Software Engineer
1 month ago
Bengaluru, Karnataka, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact CenterWe are seeking a skilled Software Engineer to support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews, and resolving...
-
Technical Lead
1 week ago
Bengaluru, Karnataka, India Ecolab Full timeJob Summary:We are seeking a highly skilled Technical Lead to support the implementation of NICE CXone cloud-based Contact Center. The ideal candidate will have strong technical expertise in contact center solutions, including ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM).Key...
-
BT Developer
4 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout DiligentDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose.We are a team of passionate, smart, and creative people...
-
Technical Lead
4 weeks ago
Bengaluru, Karnataka, India Ecolab Full timeAbout the Role:The Technical Lead for NICE CXone Contact Center will be responsible for leading the technical delivery of NICE CXone contact center product as the primary point of contact and accountable for keeping track of features and capabilities.This individual will showcase exceptional technical and management skills, managing NICE development team.Key...
-
Contact Center Systems Expert
7 days ago
Bengaluru, Karnataka, India SINCERA CONSULTING INDIA PRIVATE LIMITED Full timeOverviewSINCERA CONSULTING INDIA PRIVATE LIMITED is seeking a skilled Contact Center Systems Expert to join our team in the United States. As a key member of our operations team, you will play a crucial role in ensuring the smooth functioning of our contact center infrastructure.Salary and BenefitsWe offer a competitive salary range of $80,000 - $110,000 per...
-
Contact Center AI Specialist
3 weeks ago
Bengaluru, Karnataka, India Zentek Infosoft Full timeWe are seeking a skilled Contact Center AI Specialist to join our team at Zentek Infosoft. The ideal candidate will have excellent communication skills and hands-on experience in Contact Center AI and Unix Linux.Key Responsibilities:1. Develop and implement AI-based solutions for contact centers.2. Collaborate with cross-functional teams to design and deploy...
-
Technical Lead
1 month ago
Bengaluru, Karnataka, India Ecolab Full timeNICE CXone Contact Center Technical Lead RoleAs the primary point of contact for NICE CXone contact center product, you will be responsible for leading the technical delivery of this solution. This includes managing the NICE development team and ensuring that features and capabilities are properly tracked.Key Responsibilities:Support the implementation of...
-
Contact Center AI Specialist
3 weeks ago
Bengaluru, Karnataka, India Hiretek Full timeAt Hiretek, we're seeking a seasoned Contact Center AI Specialist to join our team. Key responsibilities include:Developing in-depth knowledge of Google Clouds CCAI products and solutions, including Google Dialog Flow framework and Virtual Agents.Providing expert-level support to internal stakeholders in engineering, sales, and customer organizations to...
-
Software Development Expert
3 weeks ago
Bengaluru, Karnataka, India Uniphore Software Systems Full timeCompany OverviewUniphore is a leading B2B AI-native company with a proven track record of delivering business outcomes across multiple industry verticals. Our enterprise solutions are designed to drive customer-centric experiences and automate workflows.About the RoleWe're seeking a highly skilled Software Development Expert to join our team. As an AI-native...
-
Bengaluru, Karnataka, India Ecolab Full timeJob Description: As the Technical Lead for NICE CXone Contact Center Development, you will be responsible for leading the technical delivery of NICE CXone contact center product. The individual in this role will be able to showcase exceptional technical and management skills, managing NICE development team. We are looking for someone who is enthusiastic...
-
AI Contact Center Specialist
1 week ago
Bengaluru, Karnataka, India Hiretek Full timeAbout HiretekHiretek is a leading organization in the field of Contact Center AI, committed to delivering innovative solutions that transform customer experiences.Job Summary:We are seeking an experienced AI Contact Center Specialist to join our team. As a key member of our engineering team, you will play a critical role in designing, developing, and...
-
Contact Center AI Specialist
4 weeks ago
Bengaluru, Karnataka, India Hiretek Full timeRole OverviewHiretek is seeking a skilled Contact Center AI Specialist to join our team. As a key member, you will work closely with our engineering, sales, and customer organizations to resolve technical deployment obstacles and improve our Google Cloud solutions.Key ResponsibilitiesDevelop an in-depth understanding of Google Clouds CCAI products or...
-
Technical Lead
3 weeks ago
Bengaluru, Karnataka, India Ecolab Full timeNICE CXone Cloud-Based Contact Center Technical LeadAs a Technical Lead for the NICE CXone Cloud-Based Contact Center, you will be responsible for leading the technical delivery of the NICE CXone Cloud-Based Contact Center solution as the primary point of contact and accountable for keeping track of features and capabilities. The individual in this role will...
-
Bengaluru, Karnataka, India Cisco Full timeJob OverviewCisco is seeking a skilled Software Development Expert to join our Data Center Networking team.
-
Contact Center AI Solutions Specialist
4 hours ago
Bengaluru, Karnataka, India Hiretek Full time**Company Overview:**Hiretek is a leading provider of innovative solutions for the contact center industry.**Salary:** The estimated salary for this role is $85,000 - $110,000 per annum, depending on location and experience.**Job Description:**We are seeking an experienced Contact Center AI Solutions Specialist to join our team. As a key member of our team,...
-
Contact Center AI Specialist
4 weeks ago
Bengaluru, Karnataka, India Zentek Infosoft Full timeWe are looking for a skilled Contact Center AI Specialist to join our team at Zentek Infosoft.The ideal candidate will have good communication skills, experience in Contact Center AI, and knowledge of Unix Linux and Internet Protocol Suite (TCP/IP).Key responsibilities include:Key Responsibilities:Utilize strong communication skills to effectively interact...