Software Development Expert with Contact Center Experience

1 month ago


Bengaluru, Karnataka, India Uniphore Full time
Job Description:

Uniphore is a leading B2B AI-native company that drives business outcomes across multiple industry verticals. We enable the largest global deployments by infusing AI into every part of the enterprise that impacts the customer. Our multimodal architecture combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. We understand how to capture voice, video, and text and analyze all types of data.

Key Responsibilities:
Strong sense of ownership, accountability, and business acumen
Passion for designing modular systems using reusable components, SDKs, and robust APIs
Collaborate, socialize, and drive cross-team technical initiatives
Possess a 'can-do' attitude and strong work ethic
Act with empathy and humility

Requirements:
2+ years' experience in software development, including designing, building, and managing high-scale, mission-critical real-time production systems
Strong proficiency in C/C++
Good understanding of contact center operations, including ACD, IVR, and CRM integration
Strong knowledge in recording solutions like redbox/verint/nice/calabrio
Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
Hands-on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI, and NATS
Advanced knowledge of packet capture, dissection, and protocol decoding
Experience with SSL/TLS decryption
Experience in networking, including DNS, DHCP, SSH, NAT, QoS, STP, VLAN, and TCP/IP
Strong coding skills with an eye for using the right algorithms and data structures
Excellent troubleshooting, analytical, and decision-making skills
Disciplined approach to documentation
Ability to lead, partner, and collaborate cross-functionally across an engineering organization
Bachelor's or master's degree in engineering, Computer Science, or equivalent experience

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