Operations Team Lead

2 days ago


Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: Operations Team Lead

We are seeking an experienced and skilled Operations Team Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our voice process.

Key Responsibilities:

  • Team Management: Supervise a team of voice agents, monitor performance, and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).
  • Operations Oversight: Ensure smooth daily operations of the voice process, manage escalations, and resolve complex customer issues.
  • Training and Development: Assist in onboarding and training new team members, organize regular skill development and process refresher sessions.
  • Reporting and Analysis: Track and report team metrics, analyze data to identify trends, gaps, and areas for improvement.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in operations management, preferably in a contact center environment.
  • Proven track record of success in team management, leadership, and problem-solving.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to us at your earliest convenience.


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