
Insurance Operations Specialist
5 days ago
We are seeking a highly skilled professional to oversee the post-payment customer journey by managing documentation, medical scheduling, and verification processes.
Your primary objective will be to coordinate with various stakeholders to drive timely case issuance while meeting monthly targets with minimal turnaround time and high first-time right rate.
- Main Responsibilities:
- Take ownership of post-payment cases and ensure a smooth customer journey.
- Connect with customers (via calls & emails) to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
- Coordinate with stakeholders to ensure timely case issuance.
- Achieve monthly targets with minimal turnaround time and high first-time right rate.
- Work closely with insurers to improve operational processes for better issuance rates, reduced turnaround time, and improved first-time right rate.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of insurance underwriting and decision-making processes.
- Ability to handle customers patiently, including difficult conversations.
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ years of experience in Insurance operations.
- Basic computer and Excel skills.
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