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VIP Relationship Manager

2 weeks ago


Gurgaon, Haryana, India beBeeRelationship Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

We are seeking a high-performing Relationship Manager to join our team. This individual will be responsible for managing the VIP servicing of our esteemed clients, ensuring timely resolutions and delivering exceptional service.

About the Role

The successful candidate will have excellent communication skills, with the ability to build strong relationships with clients. They will be responsible for executing and resolving VIP cases on an urgent basis, while adhering to productivity, quality, and process metrics as per SOPs.

Main Responsibilities

* Manage VIP servicing through effective onboarding, card delivery, statement management, and transaction processing
* Ensure timely resolution of VIP cases with utmost accuracy and delivering best-in-class service
* Develop and maintain relationships with VVIP clients, providing proactive account-level management and seamless transaction services
* Perform root cause analysis (RCA) for chronic issues and implement process improvements
* Ensure compliance with RBI guidelines, credit policies, and maker-checker processes

Required Skills & Qualifications

* Graduate in any discipline
* Experience in complaint handling, process improvement, and customer service
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills

Benefits

* Work-life balance philosophy with robust wellness programs
* Well-crafted rewards and recognition program
* Dynamic, inclusive, and diverse team culture
* Gender-neutral policy and inclusive health benefits

Key Competencies

* Influencing skills
* Relationship management
* Problem-solving skills
* Stakeholder management
* Customer orientation

What We Offer

* Comprehensive learning and development framework
* Opportunity to shape the future of digital payment in India
* Collaborative and dynamic work environment