Application Solutions Architect

1 day ago

Ahmedabad, Gujarat, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 12,00,000
ServiceNow IT Service Management Specialist

As a key member of the Cloud Migration & Implementation team, you will play a pivotal role in designing and developing applications to meet business process needs. Your expertise in ServiceNow IT Service Management will be instrumental in driving successful implementation and enhancing IT service management processes.

Key Responsibilities:
  • Subject Matter Expert (SME): Leverage your experience and knowledge to drive independent decision-making and develop expertise in ServiceNow ITSM.
  • Collaboration: Participate actively in team discussions and contribute to providing innovative solutions for work-related challenges.
  • Business Requirements Gathering: Collaborate with cross-functional teams to gather and analyze business requirements.
  • Application Design & Development: Design and develop applications using ServiceNow IT Service Management.
  • Technical Documentation: Create detailed technical specifications and design documents for the applications.
  • Implementation & Configuration: Implement and configure ServiceNow modules to meet business process requirements.
  • Testing & Troubleshooting: Perform unit testing and support system integration testing (SIT). Troubleshoot and resolve technical issues in the ServiceNow platform.
  • Mentorship: Provide technical guidance and support to junior team members.
Required Skills & Qualifications:
  • Must-Have Skills:
  • Proficiency in ServiceNow IT Service Management.
  • Strong understanding of IT service management processes and best practices.
  • Experience in designing and implementing ServiceNow workflows, forms, and reports.
  • Knowledge of JavaScript, HTML, and CSS for ServiceNow customization.
  • Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
  • Ability to troubleshoot and resolve technical issues within the ServiceNow platform.
  • ITIL framework knowledge (Good to have).
Benefits:
  • Opportunity to work on cutting-edge technology and projects.
  • Chance to collaborate with cross-functional teams and contribute to organizational growth.
  • Professional development and mentorship opportunities.

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