Client Support Specialist

5 days ago

Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team in this critical role. As the primary contact for US-based clients, you will provide exceptional support and ensure a positive customer experience.

Key Responsibilities:

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions and transactions.

Requirements:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.

PREFERRED SKILLS:

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.
  • The chance to work with a talented team and make a meaningful impact on our customers' experiences.

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