Technical Assistance Specialist

6 days ago

Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary

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This position plays a vital role in providing top-notch technical assistance to customers. As a Technical Support Engineer, you will be the go-to person for resolving complex technical issues and answering customer questions about ServiceNow software and platform.

Success in this role requires excellent communication skills, problem-solving abilities, and a commitment to delivering amazing customer experiences. You will work closely with various teams to resolve challenging issues and provide input on process and product improvements.

Key Responsibilities

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  • Resolve technical cases created by customers">
  • Provide expert-level support via phone, email, chat, and web">
  • Analyze log files and standard debugging concepts">
  • Demonstrate creative problem-solving approach and strong analytical skills">
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management">
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Requirements

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To be successful in this role, you must have:

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  • A bachelor's degree in computer science or a related field (or equivalent degree and experience)">
  • 2+ years providing customer-facing technical support (ITOM applications)">
  • Good Communication Skills">
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell">
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST">
  • Strong troubleshooting/root cause isolation skills">
  • Excellent communication skills (verbal and written)">
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Bonus Points

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The ideal candidate will also have:

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  • Solid understanding of object-oriented programming skills (Java strongly preferred)">
  • A fundamental understanding of ITOM, CMDB and ITIL business process">
  • Experience providing web development support">
  • Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)">
  • Understanding of JavaScript or any other scripting language with logical approach for given problem statement">
  • Previous experience in software development(or) software consulting">
  • Experience supporting and troubleshooting infrastructure level issues">
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We're Looking For

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Candidates who are passionate about delivering exceptional customer experiences and have a solid foundation in technical support. If you're looking for a challenging and rewarding role, we encourage you to apply

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