Technical Product Manager

2 days ago

Meerut, Uttar Pradesh, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About Us

We are a leading multi-physics CAE simulation software provider that develops integrated solutions for the engineering transformation of products in various industries.

Our people are the driving force behind our success. We are looking for a Product Specialist who shares our passion for innovation and customer success.

Job Responsibilities

The Product Specialist will play a pivotal role in helping customers successfully implement and use our GT-SUITE software. They will manage IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience.

The Product Specialist will oversee and provide technical support for our software installer across various platforms, manage our licensing solution, and address antivirus issues. These critical functions will ensure that our customers can maximize the value of GT-SUITE while maintaining a secure and efficient working environment with minimal downtime.

  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Requirements

  • Bachelor's or Master's degree in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.

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