Operational Support Specialist

4 days ago

Bharatpur, Rajasthan, India beBeeCommunicator Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Channel Operations Manager

Job Description

We are seeking a forward-thinking Channel Operations Manager to support the channel partner ecosystem. The successful candidate will provide operational support to internal channel teams and external partners, responding to and managing inbound requests and inquiries relating to our partner program.

Your Impact
  • Provide broad-based operational support to our partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders.
  • Granting, validating, and troubleshooting access to the partner portal.
  • Ensuring accurate partner program compliance data.
  • Deal Registration exception process handling.
  • Partner Locator (Salesforce-based tool) data updates and troubleshooting.
  • Partner applications and onboarding.
  • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Sales Operations, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.

The ideal candidate will have 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar. They will possess strong customer service skills and attention to detail, with effective communication skills for all levels in the organization.

Required Skills and Qualifications
  • 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar
  • Strong customer service skills and attention to detail
  • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
  • Experience collaborating with cross-functional teams
  • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and Salesforce (sales hygiene, reporting, maintenance), data governance / data hygiene activities

Palo Alto Networks is an equal opportunity employer and values diversity in its workplace.

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