Senior Technology Strategist
2 days ago
We are seeking a Senior Technology Strategist to lead our customer experience transformation efforts. As a key member of our team, you will be responsible for defining and implementing technology strategies to enhance our customer experience.
Key Responsibilities- Define and communicate technology strategies to drive customer experience transformation
- Lead end-to-end delivery of digital transformation projects, ensuring alignment with business objectives and stakeholder expectations
- Collaborate with senior leaders, business stakeholders, and technology teams to identify and prioritize digital transformation opportunities
- Evaluate, select, and integrate contact center technologies, RPA, and intelligent automation solutions to enhance operational efficiency and customer satisfaction
- Establish governance, standards, and policies for digital transformation, ensuring compliance, security, and quality
- Bachelor's degree in computer science, engineering, or related field, or equivalent work experience
- Minimum 15 years of experience leading complex technology projects in the contact center or customer service domain
- Proven track record of delivering successful digital transformation initiatives resulting in significant operational improvement and business value
- Strong knowledge and experience with contact center technologies, RPA, and intelligent automation solutions
- Familiarity with emerging technologies such as generative AI
- Strong analytical skills, excellent communication and interpersonal skills, and exceptional leadership and problem-solving abilities
We are a global company dedicated to providing innovative solutions that transform businesses and improve lives. Our mission is to empower organizations to achieve their full potential by leveraging technology and expertise.
What We Offer- A competitive salary: $120,000 - $180,000 per year
- A dynamic and inclusive work environment
- Ongoing professional development and training opportunities
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
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