Healthcare Client Service Representative

1 week ago


Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,50,000 - ₹ 2,00,000
Job Title:

Client Support Specialist

Role Overview:

We are seeking a proactive and detail-oriented Support Professional to drive client satisfaction and operational efficiency.

Key Responsibilities:
  • Manage incoming calls from healthcare facilities, diagnostic centers, and radiologists.
  • Resolve scan report-related queries and technical issues in real-time via effective communication.
  • Coordinate with medical teams to ensure timely report delivery and maintain accurate records of client interactions.
  • Communicate clearly and professionally with clients to explain status updates and solutions.
  • Monitor the workflow using PACS RIS systems and ensure service-level agreements (SLAs) are met.
Requirements:
  • Bachelor's degree, preferably in a related field such as healthcare or life sciences.
  • 1-3 years of experience in a customer-facing role or coordination position preferred.
  • Strong verbal and written communication skills in English.
  • Ability to multitask, prioritize, and handle pressure in a fast-paced environment.
  • Good understanding of radiology workflows and basic terminology is an advantage.
  • Proficiency with computers and comfort using tools like PACS, RIS, CRM, Google Workspace, MS Office.


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